... support staff (or let the software do this based on your rules), keep track of older support ... to provide you fully featured and fast web based software product. Empower your customers with self-service access to knowledge base, files, tutorials, links, and news bulletins. Set up ...

Knowledge Base management software for Windows users. Intuitive and powerful ... set up and use. You can start using Knowledge Base Organizer with the database templates included in the ...

... easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First ... web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, ...

Jitbit Web Based Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" ... authentication and many other features. Try this web based help-desk software. ...

... easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First ... web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, ...

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version ... integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives ... and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality ...

Web Tracks is web based PC Inventory and Help Desk software that is ... help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be ...

... Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft Active Directory - Email-to-Ticket Conversion - SMTP, ...

... Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft Active Directory - Email-to-Ticket Conversion - SMTP, ...

... Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP Hosted Options Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft ...

... Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP Hosted Options Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft ...

FAQ & Knowledge Management Software. With Knowledge MS, you can add a powerful, searchable and fully featured knowledge base to your website in minutes. Manage all your frequently asked questions and knowledge base entries with ease. The main features include: totally ... answers they're looking for. Last but not least Knowledge MS is fully customizable to match the look ...

AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management ... to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports ...

... and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized ... Live Chat, Ticket System and Support System (Knowledge base) Customer Service tools your business will become something more in the eyes of your customers, something that they wanted to see. Give the intelligence ...

... is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by ...

... Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you ... self service portal where customers can search the knowledge base, submit a request or check the status of ... consistent, reliable and superior service to their customers. Knowledge Base Empower your Support Reps with easy access ...

... help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also ... this feature. Mouse Tracks includes a very powerful knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use ...

Polar Help Desk Free is a web based solution for organizing support department. It is fully ... and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly ... licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user ...