ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account ... support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to ... Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, ...
... of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based ... 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - ... Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - ...
... of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based ... 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - ... - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free ...
... of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based ... 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - ... - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free ...
... of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based ... 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - ... - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free ...
... of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based ... 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - ... Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - ...
... Predefined essential reports in real time: Top N, Service Level, Agreement (SLA) Daily / Monthly / Yearly Report, Node ... conditions and two reactions per alert Four alert levels: Down, Error, Warning, Information Email can include up ...
Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you ... page, will be triggered. Key features: * Web services: HTTP and HTTPs * FTP sites monitoring * ... and IMAP4 * Telnet Server * Other TCP Services such as NNTP * UDP Services such as ...
... desk solution, it facilitates your organization to distribute service and support delivery for both employees and external ... practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient ... support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business ...