... Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more... ...

... has been shown to improve productivity in such Contact Centre environments, but is equally valuable for anyone who welcomes the use of shortcuts, and easier ways of navigating about their applications. ...

... complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe ... activity, with a simple report forwarded to call centre staff for customer follow-up on a daily basis * Unique data warehouse allows for abuse emails to be analysed via customized reports or via ...