FAQ & Knowledge Management Software. With Knowledge MS, you can add a powerful, searchable and fully featured knowledge base to your website in minutes. Manage all your frequently asked questions and knowledge base entries with ease. The main features include: totally private label, unlimited articles, categories and subcategories, unlimited Administrators, ...

... that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface. The software includes many value added features to help improve your customer support efforts as follows: * Minimize Toll Free Phone Support Costs - The Omnistar Live Help desk component will allow your customers to ...

... Overview * Remote Wake Up (WOL) * Incident Management New Security and Privacy Tools * Active Directory Authentication * Remote Tool Access Rules * Auditing To meet the needs of every client, SupportSmith v2 is marketed in a flexible way. Learn more at: homepage About the company: CYBELE SOFTWARE is ...

... digitally signed. Every access to the Console and Management Area go through a secure HTTPS connection. BeAnywhere is fully compatible with Windows 7 and Vista UAC. You may encounter support scenarios where you need administrative privileges to fully support the remote computer. BeAnywhere allows you to raise your permissions level ...

... DataTrack System, a powerful, web-enabled service and support management system designed for help desks, call centers, software ... ever-present software layer, the DataTrack System simplifies support management, communication and collaboration by automating most of your ... support your IT assets -- Integrated, fully-customizable asset management. -- Ensure license compliance with integrated software license ...

The All-new Freemium N-central remote system management and monitoring solution provides Managed Service Providers and ... sets the standard with best-in-class monitoring and industry-leading management and reporting. Key advantages include: - Breadth and ... that cover every facet of network and systems management. - Manage more devices. Multi-platform support means you can ...

... web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. ...

... and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative ...

Powerful printer control software. ...

Manage and monitor 1-500 printers & print jobs from a single console. ...

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript ...

... Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue ... Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System ...

... HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic ...

Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, ...

Knowledge Base management software for Windows users. Intuitive and powerful database management features allow you to record, organize, and manage ... information. Organizer's intuitive interface and ready-to-use kb database management solutions make it easy to set up and use. You can start using ...

... is a leading provider of secure, on-demand IT Management services that helps companies manage their PC and software assets, organize software licenses and IT contracts, and detect risks and license compliance gaps. Delivered as an on-demand service with no software or servers required, SAManage empowers companies of all sizes with ...

... showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner. ...

... and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web ...

This Enterprise Desktop Management Software provides Software Deployment, Patch Management, Asset Management, Remote Desktop Sharing, Service Pack Deployment, Configurations, Active ... a scheduled time Automated Vunerability Assessment and Patch Management Software and Hardware Inventory with License Management Take control of remote desktops in LAN and ... Predefined configurations to achieve most of the desktop management tasks Targets for configuration can be defined using ...

... program that enables both efficient collaboration and incident management within a single integrated environment. IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers’ requests would benefit from IBN Help Desk as it can manage all work from a single ...

... Software. We did extensive research into customer relationship management tools, helpdesk support software and other Help Desk Software chat tools, and combined the best of what is available into the tool that we now all know and love as Omnistar Help Desk Software. By effectively developing this comprehensive application, you ...

... Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support ...

... complexity, etc. We cost less, offer complete life-cycle management, take less time to implement, require no training, and present the information in a user-friendly format. ...

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, SHA-1 algorithm for file integrity check, copy ...

... Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. ... searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level ... compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and ...