Desktop Authority reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location. ...

... Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free Help Desk Software Integration: - LDAP (Lightweight Directory) - Microsoft ...

... Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP ...

... Display Timely display of various system information. 8.Task Management It displays the state of running programs, backstage programs and services. You can start or stop them. 9.Presentation Tools It contains a variety of tools for demonstration. 10.Graphic marks Make graphic marks. Support for color selection and eight drawing tools of ...

... prepared at the point of upgrade. Effective Security Management for identification of missing computer assets such as CD-ROMs, memory, hard drives and even entire computer systems. Reduce the need for costly physical inventories by removing the need to visit each desktop. Assisting with Disaster Recovery by transferring the IT information ...

... combines remote technical support with inventory and client management. With over 100 built-in commands and a file ... clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that requires very little bandwidth, ...

... goals. Bellerophon Helpdesk automates many aspects of call management, increasing efficiency which allows staff to focus on ... organisations that need a quick start in service management. BELLEROPHON HD is built on the same BELLEROPHON ... automates many aspects of call and trouble ticket management, increasing efficiency, and allowing the help desk to ...

Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, ...

... based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ... system with approver, business rules for better request management, ability to group similar requests and assign to ...

... Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue ... Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System ...

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript ...

... HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps ...

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage ...

... software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager ... around tomorrow. The greater picture is that if management does not find and implement systems that free ... to show leadership and improvement. To evaluate FAQ Management Software, experts strongly recommend first looking closely for ...

... and help you save/monitor time for your project management needs. Works on Windows XP, Vista or Server 2003. Free Standard Version. This application is included with Webolize Time Tracker ...

VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level summary of easy-to-understand sentences and optionally drill down to files ...

... - Pay and start immediately - Online acount management - Online enterprise reporting and traffic analysis - File transfer - Chat - Remote Pc diagnostics and control - Disable Remote wallpaper - Task Manager - Reboot and auto reconnect - FULL CONTROL & VIEW ONLY mode switch - Print remote ...

... Server database. Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile. Sinergia's ...

... obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features ... and improve your support center while simplifying its management. Key advantages: - Source code available for purchase ... and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures ...

Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. 7 reasons for choosing IPI.HELPDESK: 1. Price: $99.95 This is the full product price, not per user. 2. An intuitive interface for regular users. The easy-to-use and well-defined ...

... connect to many servers, using Remote Desktop, for management and administration purposes. MuRD adds a connection manager and tabbed window interface for working with more than one connection. ...

Desktop Authority Express reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location. ...

... organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly ... pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures ... duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your ...

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage ...

... to CSV and HTML -Centralized access to windows management tools MetaLAN is small, fast and easy to ... training budget required to use this amazing systems management tool. ...