... Overview * Remote Wake Up (WOL) * Incident Management New Security and Privacy Tools * Active Directory Authentication * Remote Tool Access Rules * Auditing To meet the needs of every client, SupportSmith v2 is marketed in a flexible way. Learn more at: homepage About the company: CYBELE SOFTWARE is ...

N-central network and systems management solution provides Managed Service Providers and IT professionals ... sets the standard with best-in-class monitoring and industry-leading management and reporting. Key advantages include: - Breadth and ... that cover every facet of network and systems management. - Manage more devices. Multi-platform support means you can remotely control ...

... is a leading provider of secure, on-demand IT Management services that helps companies manage their PC and software assets, organize software licenses and IT contracts, and detect risks and license compliance gaps. Delivered as an on-demand service with no software or servers required, SAManage empowers companies of all sizes with ...

... HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic ...

Powerful printer control software. ...

... showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner. ...

... and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web ...

This Enterprise Desktop Management Software provides Software Deployment, Patch Management, Asset Management, Remote Desktop Sharing, Service Pack Deployment, Configurations, Active ... a scheduled time Automated Vunerability Assessment and Patch Management Software and Hardware Inventory with License Management Take control of remote desktops in LAN and ... Predefined configurations to achieve most of the desktop management tasks Targets for configuration can be defined using ...

... is an affordable, web enabled service and support management system designed for call centers, help desks, customer ... order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features ...

... program that enables both efficient collaboration and incident management within a single integrated environment. IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers’ requests would benefit from IBN Help Desk as it can manage all work from a single ...

... Software. We did extensive research into customer relationship management tools, helpdesk support software and other Help Desk Software chat tools, and combined the best of what is available into the tool that we now all know and love as Omnistar Help Desk Software. By effectively developing this comprehensive application, you ...

Manage and monitor 1-500 printers & print jobs from a single console. ...

... Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support ...

... digitally signed. Every access to the Console and Management Area go through a secure HTTPS connection. One click. That's all it takes to start a support session with your customer. Even the most novice of the users can ask for your support with ease. BeAnywhere is fully compatible with Windows ...

... complexity, etc. We cost less, offer complete life-cycle management, take less time to implement, require no training, and present the information in a user-friendly format. ...

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, SHA-1 algorithm for file integrity check, copy ...

... Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. ... searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level ... compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and ...

Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, ...

... MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management · Service Level Agreements (SLA`s) · Asset Management including License Compliance · 45 Day Unconditional Money ...

... and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative ...

... web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. ...

... Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP ...

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the ...

... Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free Help Desk Software Integration: - LDAP (Lightweight Directory) - Microsoft ...

Desktop Authority reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location. ...