... combines remote technical support with inventory and client management. With over 100 built-in commands and a file ... clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that requires very little bandwidth, ...

... based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ... system with approver, business rules for better request management, ability to group similar requests and assign to ...

... Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue ... Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System ...

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript ...

... - Customer Service Web Portal - Incident Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP ...

... web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. ...

... - Customer Service Web Portal - Incident Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP ...

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the ...

... and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS ... Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much ...

... HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps ...

... and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web ...

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage ...

... software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager ... around tomorrow. The greater picture is that if management does not find and implement systems that free ... to show leadership and improvement. To evaluate FAQ Management Software, experts strongly recommend first looking closely for ...

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, file integrity check, environment variable fetching, improved ...

Knowledge Base management software for Windows users. Intuitive and powerful database management features allow you to record, organize, and manage ... information. Organizer's intuitive interface and ready-to-use kb database management solutions make it easy to set up and use. You can start using ...

WorkOrder's service management software streamlines service and maintenance operations by coordinating ... service and dispatch agents, technicians and vendors, and management. ...

This Enterprise Desktop Management Software provides Configurations, Inventory Management, Patch Management, Software Installation, Service Pack Installation, Desktop Sharing, System ... Predefined configurations to achieve most of the desktop management tasks Software and Hardware Inventory with License Management Automated Vulnerability Assessment Patch Management Targets for configuration can be defined using include/exclude ... with Windows Security Policies, XP Firewall Alerts Patch Management Automatic or Scheduled Vulnerability Assesment for Managed Systems ...

... and help you save/monitor time for your project management needs. Works on Windows XP, Vista or Server 2003. Free Standard Version. This application is included with Webolize Time Tracker ...

... showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner. ...

VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level summary of easy-to-understand sentences and optionally drill down to files ...

... - Pay and start immediately - Online acount management - Online enterprise reporting and traffic analysis - File transfer - Chat - Remote Pc diagnostics and control - Disable Remote wallpaper - Task Manager - Reboot and auto reconnect - FULL CONTROL & VIEW ONLY mode switch - Print remote ...

... Server database. Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile. Sinergia's ...

... obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features ... and improve your support center while simplifying its management. Key advantages: - Source code available for purchase ... and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures ...

Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. 7 reasons for choosing IPI.HELPDESK: 1. Price: $99.95 This is the full product price, not per user. 2. An intuitive interface for regular users. The easy-to-use and well-defined ...

... connect to many servers, using Remote Desktop, for management and administration purposes. MuRD adds a connection manager and tabbed window interface for working with more than one connection. ...