AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge ... or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to ...

... requiring. Website comes alive with chat, responses to customers' questions are sent without delay by website operators, ... interested clients, give incentives, find feedback, and make customer happy. With LiveHelpNow Live Chat, Ticket System and Support System (Knowledge base) Customer Service tools your business will become something more in the eyes of your customers, something that they wanted to see. Give the ...

... see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous ... Easy to use Call/Work/query logging system for small customer support desks and service or any other companies - Log calls quickly and simply for new customers or build up an existing customer base. - ...

... calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. ...

... developed by Omnistar Interactive. As an eBusiness application service provider, Omnistar Interactive understands the need to be ... visitor to your website could be a potential customer, partner or solid business contact. That's why we ... Help Desk Software. We did extensive research into customer relationship management tools, helpdesk support software and other ...

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account ... easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically ... Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, ...

... for organisations that need a quick start in service management. BELLEROPHON HD is built on the same ... today's businesses and organizations to maintain and improve customer service and optimize help desk staffing levels your help ... must help you create... an efficient, cost effective customer focused support environment! Whether you currently track support ...

Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's ... make money by enabling you to providing great customer service to your online customers. ...

... management system designed for help desks, call centers, customer support centers and ICT departments. It is designed ... processes. ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the responses to customers Keep calls organized by the use of (sub)categories, ...

... procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. - Customer service requests are fulfilled through Service Level Management processes - Achieve consistent service levels - Balance required service levels against the ...

LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and ...

... online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to ...

LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and ...