Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web ... to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. Tight email-to-ticket ...

... requiring. Website comes alive with chat, responses to customers' questions are sent without delay by website operators, ... want to interact with someone real, having live support available is the solution. Live Chat Software adds ... interested clients, give incentives, find feedback, and make customer happy. With LiveHelpNow Live Chat, Ticket System and ...

... simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick ... see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous ... Easy to use Call/Work/query logging system for small customer support desks and service or any other companies ...

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue ... be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, ... public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce ...

... calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution ...

LIVECHAT Contact Center is a customer service solution. With chat button placed on the ... simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and ... canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT ...

... for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get ...

... System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised ...

... provides PCI-DSS, HIPAA and SOX compliant remote desktop support. Each connection is automatically logged to the central ... flavors: on demand and always on. The live support iAgent provides on demand access for remote user technical support and training. The admin iAgent gives you always ... via port forwarding for standard remote administration and support tools such as RDP, FTP, VNC and telnet. ...

... visitor to your website could be a potential customer, partner or solid business contact. That's why we ... Help Desk Software. We did extensive research into customer relationship management tools, helpdesk support software and other Help Desk Software chat tools, ... center issue tracking tool, Help Desk Software chat support tool, comprehensive knowledgebase and troubleshooter all in one. ...

Professional remote support solution. Unlimited support sessions. There is no limit to how many customers you provide support service or to how many support sessions you establish. Remote control, File transfer and Chat. No software installation required. Provide immediate support to customers and colleagues without pre-installing software. Generate reports about your support activity over a defined period of time. Learn ...

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact ... easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically ... tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just ...

... trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, ... contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset ...

AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help ...

... to install and simple to use for both support staff and end users alike the system is ... enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not ...

... assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive ... - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management ... Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server ...

... additions to the tables. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 ...

... to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration. ... - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management ...

... to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration. ... - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management ...

... assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive ... - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management ... Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server ...

... Improves communication and collaboration * Results in better customer support * Improves turn-around-time for technical and customer support ...

... of a kind solution that combines remote technical support with inventory and client management. With over 100 ... commands and a file & registry editor your customers won't even know that you are fixing their ... provide a 24-7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in ...

... manage the ever-changing IT infrastructure is critical to support business goals. Bellerophon Helpdesk automates many aspects of ... and allowing the help desk to focus on support & problem resolution. In order for today's businesses and organizations to maintain and improve customer service and optimize help desk staffing levels your ... must help you create... an efficient, cost effective customer focused support environment! Whether you currently track support ...

... tool you need to manage your company’s IT support requirements. Staff and end users alike will appreciate ... headed itemized time sheets to accurately bill your customers effort according to their support contract. If you prefer to host the system ... system. All self-installed packages include free 30 days support to cover installation. Optionally purchase Extended on-line Support ...

... to use:- No extensive training is required. Our customers tell us that one of the major reasons ... Email notification. Full Audit trail. System privileges. Manage support contracts. ...