... simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same ... setting up link shortcuts, cobrowsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history. LiveChat allows holding multiple with customers, partners and employees at the same time. Also, ...

... to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration. ... - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management ...

... to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration. ... - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management ...

... assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive ... - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management ... Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server ...

... assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive ... - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management ... Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server ...

pcvisit ProfiSupport is the solution for IT supporters wishing to increase their profits with online support. Develop your support service into a profitable commercial model and use ... remote control and much more), you can analyse customers' PCs (system information requests) with pcvisit ProfiSupport to solve problems quickly and simply - without your customer needing to buy anything, install anything or have ...

... ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly ... many value added features to help improve your customer support efforts as follows: * Minimize Toll Free Phone Support Costs - The Omnistar Live Help desk component will allow your customers to submit helpdesk tickets via a web interface, ...

... tools needed to quickly set up a coherent support platform, saving you and your business time and ... and Young's navigator series. Improve and simplify your customer service with the BC Call Center. ...

Professional remote support solution. No software installation required. Provide immediate support to customers and colleagues without pre-installing software. Remote control, File ... safe mode included. Generate reports about your support activity over a defined period of time. Learn how many sessions have you provided to a customer and precisely how much time have your technicians ...

AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help ...

... an easy to use and very powerful live customer support live help software for websites. 15 days free ... secured by 128 bit encryption. 24*7 free live support. No setup fees. Save 50-80% More compared to ...

... requiring. Website comes alive with chat, responses to customers' questions are sent without delay by website operators, ... want to interact with someone real, having live support available is the solution. Live Chat Software adds ... interested clients, give incentives, find feedback, and make customer happy. With LiveHelpNow Live Chat, Ticket System and ...

... simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick ... see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous ... Easy to use Call/Work/query logging system for small customer support desks and service or any other companies ...

... calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution ...

... provides PCI-DSS, HIPAA and SOX compliant remote desktop support. Each connection is automatically logged to the central ... flavors: on demand and always on. The live support iAgent provides on demand access for remote user technical support and training. The admin iAgent gives you always ... via port forwarding for standard remote administration and support tools such as RDP, FTP, VNC and telnet. ...

... visitor to your website could be a potential customer, partner or solid business contact. That's why we ... Help Desk Software. We did extensive research into customer relationship management tools, helpdesk support software and other Help Desk Software chat tools, ... center issue tracking tool, Help Desk Software chat support tool, comprehensive knowledgebase and troubleshooter all in one. ...

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact ... easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically ... tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just ...

... manage the ever-changing IT infrastructure is critical to support business goals. Bellerophon Helpdesk automates many aspects of ... and allowing the help desk to focus on support & problem resolution. In order for today's businesses and organizations to maintain and improve customer service and optimize help desk staffing levels your ... must help you create... an efficient, cost effective customer focused support environment! Whether you currently track support ...

... tool you need to manage your company’s IT support requirements. Staff and end users alike will appreciate ... headed itemized time sheets to accurately bill your customers effort according to their support contract. If you prefer to host the system ... system. All self-installed packages include free 30 days support to cover installation. Optionally purchase Extended on-line Support ...

Greet your customers online, and help them buy! eTalkup is a ... make money by enabling you to providing great customer service to your online customers. ...

... you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for ... and organizations that are overwhelmed by user or customer requests and issues. How many times have you ... network auditing tool that is part of our support productivity tools. When you are working on a ...

Use Microsoft's Outlook as great Helpdesk for customer inquiries to Offices / assistants. The Add-in for Reply-Butler supports you when you with storing of the text ... structure with the usual questions which occur in customer inquiries Offices / assistants, accompanied by tips for ... be sorted into these areas. All Secretary boilerplates support a multi-user configuration so that with a LAN ...

Use Microsoft's Outlook as great Helpdesk for customer inquiries to Hotels/Inns. The Add-in for Reply-Butler supports you when you with storing of the text ... structure with the usual questions which occur in customer inquiries Hotels/Inns, accompanied by tips for boilerplates that ... be sorted into these areas. All Hotel boilerplates support a multi-user configuration so that with a LAN ...

Use MS-Outlook as great Helpdesk-solution for customer enquiry at Fashion companies. This additional software for ... text modules for the helpdesk. All Fashion boilerplates support a multi-user configuration so that via a local network several helpdesk staff can use the identical phrases and possess the same DB. All text templates already ...

ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you ...