... metadata. And then use this information to generate trouble tickets in one of the administrator defined SharePoint lists, where these can be tracked and collaborated with other technicians and stakeholders. ...

... used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, ...

... metadata. And then use this information to generate trouble tickets in one of the administrator defined SharePoint ... and stakeholders. And because SharePoint is used for trouble tickets collection and collaboration, it is highly scalable. And because of users' familiarity with Microsoft Outlook and SharePoint, it requires no special training or ...

An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set due date and send automated ...

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign ...

... has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an ...

... web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge ... and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit ...

With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company’s IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track “help requests” and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations ...