... watching users' requests in network TCP/IP (remote access support); 3 levels of the requests descriptions; Editing database; Client-server technology; Authorization; 4 types of accounts; Reports; E-mail notifications; Attachments. There is easy interface in program, which will be clear for any users. The program does not require for special training. There ...

... maintain employee department, computer, and phone number information. Support personnel are notified via a pop-up screen anytime ... becomes available. Twenty (20) reports targeted for both support personnel and their managers are available for viewing and printing. Track service reports by Assignee or by Product. Multiple users can log on to ...

Knowledge Base management software for Windows users. Intuitive and powerful database management features allow you to record, organize, and manage frequently asked questions, technical issues, product specifications, or any other general information. Organizer's intuitive interface and ready-to-use kb database management solutions make it easy to set up and use. You can ...

... site name, web site address, login name, password, support email, notes, .. Web Organizer Table: solution that allows you to organize and maintain all your web addresses using specialized table field. Web Advertising: complete database template that allows you to maintain data about your marketing activities on the Internet. Ready-to-use ...

Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and ...

SupportSmith v2 offers professional and company users the necessary ... establish remote desktop connections with a suite of support tools to allow for the best interaction, such ... chat, remote shell, file transfer and port forwarding. SupportSmith v2 uses SSH-2 (Secure Shell) protocol with Advanced ... Active Directory authentication to manage accesses and permissions. SupportSmith v2 provides the technician with complete Remote PC ...

... and systems management. - Manage more devices. Multi-platform support means you can remotely control any device from ... being interrupted from their work. - Powerful reporting. Support daily operations, troubleshooting and capacity planning with a single reporting solution. - Go-to-market support. Get to market faster and reduce costs and risk with N-able services, sales and marketing support. N-central 6.7 is available as on-premise software or ...

... worldwide TeamViewer is a standard tool to give support and assistance to people in remote locations. The software can also be used for presentations, where you can show your own desktop to a partner, e.g. to present a software solution. TeamViewer offers secure, encrypted data transfer to maximize security. ...

... want to interact with someone real, having live support available is the solution. Live Chat Software adds ... happy. With LiveHelpNow Live Chat, Ticket System and Support System (Knowledge base) Customer Service tools your business will become something more in the eyes of your customers, something that they wanted to see. ...

... notes may be recorded for each machine for support and maintenance purposes. When run by a Domain Administrator, ShareRight's network scanner builds a database containing all known shares on all servers and workstations, both administrative ($ shares) and network shares and their NTFS permissions. Folders can then be scanned for ...

... simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick ... to use Call/Work/query logging system for small customer support desks and service or any other companies - Log calls quickly and simply for new customers or build up an existing customer base. - ...

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue ... be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, ... public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce ...

... customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be ...

... live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and ... Contact Center useful tool in online sales and support. The application fills the gap between phone and ... the needed information, while the agents can provide support up to 5 times more effective than on ...

... network connection between the computers. KaVoom! KVM supports dual and multi-monitor displays on both primary and ... the screen. As with hardware KVM switches, support for multi-monitor displays is available for an additional charge. KaVoom! KVM gives you an effective way to share computers among a group of people. ...

... for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get ...

... System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive ...

... powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network ... powerful tool for 24/7 service as well as support organization and call-center providing. Key IBN HelpDesk Features Internal and external incidents and requests handling Spam filters Automatic e-mail routing Automatic assigning incidents to ...

... provides PCI-DSS, HIPAA and SOX compliant remote desktop support. Each connection is automatically logged to the central ... flavors: on demand and always on. The live support iAgent provides on demand access for remote user technical support and training. The admin iAgent gives you always ... via port forwarding for standard remote administration and support tools such as RDP, FTP, VNC and telnet. ...

... extensive research into customer relationship management tools, helpdesk support software and other Help Desk Software chat tools, ... center issue tracking tool, Help Desk Software chat support tool, comprehensive knowledgebase and troubleshooter all in one. ... Setup (Get it running today!) * Same Day Support Guarantee (Including Saturday and Sunday!) * Everything is ...

... provides effective communication between a user and a supporter. It helps users register on their own and ... their workplaces, which significantly shortens response-time from the support team and incident solution. One request per problem ... etc. It provides for a large variety of support policies in organizations. The program features automated assignment ...

... you in conducting the perfect online meeting, remote support session or Web presentation. Share any screen content ... including online meetings, sales demos, Web presentations, remote support, group collaboration, and more. Provide online technical support via remote control. Conduct product demos for business ...

How often did you type "Dear Mrs. ..." and added a few words that were almost always the same? Why bother with such repetitive task? We don't and you shouldn't either That’s why we created the ReplyButler, an add-on for Microsoft Oulook that saves you from a lot of boring typing ...

Professional remote support solution. Unlimited support sessions. There is no limit to how many customers you provide support service or to how many support sessions you establish. Remote control, File transfer and Chat. No software installation required. Provide immediate support to customers and colleagues without pre-installing software. Generate reports about your support activity over a defined period of time. Learn ...

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact ... resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. ... tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just ...