... software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as ... use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. Tight email-to-ticket integration, Multilingual, File-attachments, Extremely cheap, possible windows-integrated authentication and many other ...

An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft ... analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process ...

... up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved ... to be escalated in order to get the issue resolved in a timely manner. ...

... Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based ...

... help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web ...

... Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With ... easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk ... via MS Outlook and Mozilla Thunderbird Incident time tracking Automatic alerts and notifications Reports and statistics ...

... have the advantages of a total call center issue tracking tool, Help Desk Software chat support tool, comprehensive knowledgebase and troubleshooter all in one. Omnistar Interactive's flagship Help Desk Software chat software stands out ...

Comprehensive trouble ticket tracking software for for IT and/or customer support desks. ... interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help ...

... elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to ... with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved ...

... elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to ... with emails being sent to confirm: That the issue has been logged, and the details Log completion ...

... Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007. ...

... status of tickets * Searches tickets by date, issue type, ticket id, and ticket status * Provides admin section to create new users, add new issue status, new tickets, and new priorities * Generates ... Trouble Ticket Tracker * Allows fast documentation of issues * Enables tracking tickets, routing requests, and managing ...

... Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child ... Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; ...

Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is ...

... and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations ... are overwhelmed by user or customer requests and issues. How many times have you said, "I know ... to see what is being done on their issue without having to contact the Help Desk. The ...

Webolize IssueTracker will help you track issues, bugs, time and help you save/monitor time for your project management needs. Works on Windows XP, Vista or Server 2003. Free Standard Version. This application is included with Webolize Time Tracker ...

Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which ...

Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, ...