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Navigation: Home - Business - Helpdesk & Remote PC - SupportCalls with Outlook

SupportCalls with Outlook 3.2     Save this software to your software Watch List


Author

AssistMyTeam
Licence Shareware
Price $1500.00
OS WinXP, Windows2003, Windows Vista, Windows Vista x64
Date Released September 24, 2009
Downloads 96
Filesize 27.64 MB
Language English
Install Support Install and Uninstall
Requirements Microsoft Outlook 2003 (SP2 or higher) or Microsoft Outlook 2007, .NET Framework 2.0
Keywords Helpdesk, Service desk, CRM, Customer Service, SLA, ITIL, Service Level Agreements, SMS, Skype, Email monitoring, Escalation
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An ITIL guided helpdesk with integrated asset tracking, SupportCalls system is a full featured and automated issue tracking system available right in your Outlook. Using Microsoft Exchange (can be hosted one too) as repository for storing support cases, it provides support staffs with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level ...

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SupportCalls with Outlook - Copyright notice

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SupportCalls with Outlook - The Latest Versions History

Version Date Released Status Release Notes
SupportCalls with Outlook 3.2 Sep 24, 2009 New Release
SupportCalls with Outlook 2.5 Apr 7, 2009 New Release
SupportCalls with Outlook 2.4 Mar 12, 2009 New Release
SupportCalls with Outlook 2.3 Feb 24, 2009 Beta


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