ErlangXLS 1.0    

Author CC-Logic Licence Freeware OS Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista, Windows Vista x64 Date Released September 23, 2008 Downloads 210 Filesize 263 kB Language English, German Install Support Install and Uninstall Keywords Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C, Erlang B, Average Speed of Answer Your Rating   - click to rate - you will be first!

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ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, ... occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely ... and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls. ...

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ErlangXLS - Copyright notice

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ErlangXLS - The Latest Versions History

Version	Date Released	Status	Release Notes
ErlangXLS 1.0	Sep 23, 2008	New Release