BridgeTrak Help Desk Software 8.0 Build    

Author ScriptLogic (Pittsburgh PA Office) Licence Demo Price $995.00 OS WinXP, Windows2000, Windows2003 Date Released May 13, 2008 Downloads 393 Filesize 54.66 MB Language English Install Support Install and Uninstall Requirements Pentium Processor1 ghz+, 512MB RAM, 100mb Keywords help desk software, help, desk, software, trouble, ticket, software, bug, tracking, software Your Rating   - click to rate - you will be first!

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Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues.

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BridgeTrak Help Desk Software - Latest User Reviews

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BridgeTrak Help Desk Software - The Latest Versions History

Version	Date Released	Status	Release Notes
BridgeTrak Help Desk Software 8.0 Build	May 13, 2008	Minor Update	Version 8.0 offers a number of new product features, enhancements and integration with Microsoft Outlook and ScriptLogic's Desktop Authority remote management functionality. New features include a dashboard, drag and drop customization, Active Directory single sign-on, and more.
BridgeTrak Help Desk Software 7.0 Build	Jan 29, 2007	Minor Update	Build 160 offers additional product features such as the ability to edit the logo in the "Issue Ticket Report or expanding the amount of criteria able to be defined in the Query Manager. A number of product fixes such as the license verification when upgrading from a previous version.
BridgeTrak Help Desk Software 5.5	Apr 27, 2005	Minor Update	Updated Interface, Network Inventory Integration, Improved Customization Capabilities
BridgeTrak Help Desk Software 7.0 Build	Feb 6, 2006	Major Update	Version 7.0 is re-written from the ground-up using .NET. New features include: -Updated user interface with flowing navigation and new screen layout -More customization options including custom and required fields -Relay critical information in real-time with the new Scrolling Message Bar -Accurate routing of issues to personnel based on group, status, experience or knowledge with the Skills Based Assignment feature -Organize issues with a public and private Issue Folder Filing System and a new issue hierarchy structure for related issues -Increased categorization of support requests by status, sub-status, etc. -Knowledge base includes advanced find functionality, faster organization of knowledge base articles based on category product or keyword. Track usefulness ratings of knowledgebase articles, and format knowledgebase articles with the new HTML text formatting tool (including spell check). -Updated report functionality (based on Active Reports) -Apply your Business Operating Schedule to accurately manage and age issues -New and improved expansion modules run as set-and-forget services. Modules include: customer web-based interface, automatic issue escalation, email receive program for automatically turning email into issues, Active Directory integration, and advanced search tool.