Adventnet ManageEngine ServiceDesk Plus 7.0    

Author AdventNet Inc Licence Freeware OS Windows2000, WinXP, Windows2003, Linux Date Released November 01, 2007 Downloads 954 Filesize 36.13 MB Language English, Chinese, ChineseSimplified, ChineseTraditional, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Vietnamese Install Support Install and Uninstall Requirements P III 1Ghz and above, 256 MB RAM Keywords Help Desk, ITIL, Service Desk, Asset Management, Trouble Ticketing, Helpdesk Software, SLA Management, Contract Management, Purchase Order Management, Knowledge Base, Inventory Management Your Rating   - click to rate - you will be first!

[ View full size screenshot ] Best Software Downloads Award:

Download Adventnet ManageEngine ServiceDesk Plus   Add to Watch List

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey. Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage upto 25 Workstations.

Download Adventnet ManageEngine ServiceDesk Plus   Add to Watch List

Adventnet ManageEngine ServiceDesk Plus - Latest User Reviews

 Write a Review   

Adventnet ManageEngine ServiceDesk Plus - The Latest Versions History

Version	Date Released	Status	Release Notes
Adventnet ManageEngine ServiceDesk Plus 7.0	Nov 1, 2007	Major Update	Help Desk, Asset Management, ITIL ready Help Desk, Purchase Management, Contract Management
Adventnet ManageEngine ServiceDesk Plus 6	Feb 28, 2007	Major Update	Help Desk, Asset Management, Purchase Management, Contract Management
Adventnet ManageEngine ServiceDesk Plus 5.5	Jul 5, 2006	Minor Update	Help Desk, Asset Management, Purchase Management, Contract Management
Adventnet ManageEngine ServiceDesk Plus 5	Nov 11, 2005	Major Update