Help Desk Outsourcing Metrics 1.1    

Author Help Desk Outsourcing Licence Freeware OS Win95, Win98, WinME, Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Window Date Released August 10, 2008 Downloads 96 Filesize 48 kB Language English Install Support Install Only Keywords Help Desk Outsourcing, Business process outsourcing, help desk Your Rating   - click to rate - you will be first!

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If you work for a call center or any other Business Process outsourcing unit, you may get a chance to deal with help desk outsourcing metrics. The metrics are common in the call center industry. This is primarily because such indicators are used in evaluating just how far along the call center is towards the fulfilment of Vision and Mission statement. Key performance Measures would then be used, in the implementation of such metrics. Ultimately, the performance of the help desk would be determined, to gauge the performance of the help desk. Help desk: A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities.

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Help Desk Outsourcing Metrics - The Latest Versions History

Version	Date Released	Status	Release Notes
Help Desk Outsourcing Metrics 1.1	Aug 10, 2008	New Release