HelpDesk CentreDesk Repair 5.401    

Author Merging Technologies Licence Freeware OS Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista, Windows Vista Ultimate Date Released May 01, 2009 Downloads 380 Filesize 5.44 MB Language English Install Support Install and Uninstall Requirements Microsoft Office 2000/ 2007 Professional Keywords freeware, helpdesk, help desk, call center, call centre, helpdesk software, help desk software, inventory, workshop, centerdesk, centredesk Your Rating   - click to rate

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CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Invoicing (including a cancellation fee option) and a Batch Email facility. Invoice summary Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

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HelpDesk CentreDesk Repair - Copyright notice

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HelpDesk CentreDesk Repair - The Latest Versions History

Version	Date Released	Status	Release Notes
HelpDesk CentreDesk Repair 5.401	May 1, 2009	Minor Update	Update
HelpDesk CentreDesk Repair 5.303	Aug 24, 2008	Major Update	Update
HelpDesk CentreDesk Repair 4.004	Aug 23, 2007	Minor Update	Update
HelpDesk CentreDesk Repair 4.002	Jun 30, 2007	Major Update	Update