LIVECHAT Contact Center 5.5    

Author LIVECHAT Software Licence Commercial Price $36.00 OS WinXP, Windows2000, Windows Media Center Edition 2005, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Wi Date Released May 06, 2008 Downloads 439 Filesize 7.27 MB Language English, Polish Install Support Install and Uninstall Requirements 128MB RAM, 20MB hard disc space Keywords live chat software, live help, live support, contact center, live chat, live help software, live person, live support software, support software, php live, boldchat, customer service, online support, live chat solution Your Rating   - click to rate

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LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer’s desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

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LIVECHAT Contact Center - Latest User Reviews

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LIVECHAT Contact Center - The Latest Versions History

Version	Date Released	Status	Release Notes
LIVECHAT Contact Center 5.5	May 6, 2008	New Release	Live chat tracking with Google Analytics- tracking the online conversion LIVECHAT Calendar- shared with other users, Outlook and Google Calendar synchronization Ribbon style- new Office-like graphic design Chat button gallery- added new button templates Displaying Search Engine and Browser type icon
LIVECHAT Contact Center 5.2.1.65	Nov 18, 2007	Minor Update	- NEW: coupon code functionality - NEW: works with SalesForce plugin - API updated - FIX: minor bugs fixes
LIVECHAT Contact Center 5.2.1	Aug 14, 2007	New Release	- NEW: LDAP ready - NEW: Kerberos ready - NEW: LIVECHAT API v.1.0 (Beta) - NEW: ICQ Plugin added - NEW: MSN Plugin added - NEW: Spell Checker released - NEW: Web Statistics added - FIX: minor bugs fixes
LIVECHAT Contact Center 5.1.11	Mar 26, 2007	Major Update
LIVECHAT Contact Center 5.1	Sep 1, 2006	New Release
LIVECHAT Contact Center 5.0.19	May 26, 2006	New Release