Public Folder HelpDesk for Outlook 10.0    

Author kalmstrom.com Outlook Solutions Website kalmstrom.com Outlook Solutions - Public Folder HelpDesk for Outlook homepage Licence Shareware Price $990.00 OS Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, W Date Released September 16, 2008 Downloads 488 Filesize 8.57 MB Language English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish Install Support Install and Uninstall Requirements Exchange Server 5.5 or later Keywords Helpdesk, Outlook, Issue Tracking, Support, Call center, help desk software, itil, IT help desk, customer support, help desk management, help desk solution Your Rating   - click to rate

Download Public Folder HelpDesk for Outlook   Buy Full Version   Add to Watch List

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

Download Public Folder HelpDesk for Outlook   Buy Full Version   Add to Watch List

Public Folder HelpDesk for Outlook - Latest User Reviews

 Write a Review   

Public Folder HelpDesk for Outlook - The Latest Versions History

Version	Date Released	Status	Release Notes
Public Folder HelpDesk for Outlook 10.0	Sep 16, 2008	Major Update	FAQ answers, e-mail history in ticket, data from customized fields can be saved to database, more notification possibilities, print multiple tickets or one ticket with all ticket history, closed ticket opens automatically if new e-mail comes in
Public Folder HelpDesk for Outlook 9.2.5	Jan 10, 2007	New Release	1. Vista, IE7, Office 2007 2. Much easier, MSI-based installation 3. Upgrade/repair without tampering with data 4. Bugs fixed 5. Extensive Manual in the download 6. Open webform for support questions via webform. 7. Purchase and registration within product
Public Folder HelpDesk for Outlook 9.2	Jan 10, 2007	New Release	1. Vista, IE7, Office 2007 (with OWC) 2. Much easier, MSI-based installation 3. Upgrade/repair without tampering with data 4. Bugs fixed 5. Extensive Manual in the download 6. Simpler and more pleasant interface 7. Open webform for support questions via website. 8. Video demos online
Public Folder HelpDesk for Outlook 9	Jan 10, 2007	New Release	1. Vista, IE7, Office 2007 (with OWC) 2. Much easier installation 3. Upgrade/repair without tampering with data 4. Bugs fixed 5. Better documentation - manual in the download 6. Simpler and more pleasant interface