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Navigation: Home - Business - Helpdesk & Remote PC - VersaSRS HelpDesk

VersaSRS HelpDesk 3.3.0

(5 ratings)

Author	VersaDev
Licence	Freeware
OS	WinXP, Windows2000, Windows2003
Date Released	June 15, 2007
Downloads	1215
Filesize	6.99 MB
Language	English
Install Support	Install and Uninstall
Requirements	MS Win 2000/XP/2003 Server, IIS, .Net 1.1, MS SQL Server 2000 or Free MSDE
Keywords	Help Desk, Service Request, Incident, Issue, Service, web based, thin client, browser based, Call Centre, Contact Centre, Issue Tracking, Self Help, Support, Case Management, Issue Management, CRM
Your Rating	- click to rate

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Best Software Downloads Award:
5 stars

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versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...

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VersaSRS HelpDesk - The Latest Versions History

Version	Date Released	Status	Release Notes
VersaSRS HelpDesk 3.3.0	Jun 15, 2007	New Release	NEW VERSION 3.2.3 RELEASE - FREE Version - 2 Operator/Technician Licenses
VersaSRS HelpDesk 3.2.3	Jul 26, 2006	New Release	NEW VERSION 3.2.3 RELEASE - FREE Version - 2 Operator/Technician Licenses
VersaSRS HelpDesk 3.2.2	Mar 6, 2006	New Release	FREE Version - 2 Operator/Technician Licenses FREE