versaSRS Help & Service Desk - ITSM/ITIL 5.0    

Author VersaDev License Demo OS Win7 x32, Win7 x64, WinVista, WinXP Date Released Downloads 2075 Filesize 13.68 MB Language English Keywords Help Desk, Service Request, Incident, Issue, Service, web based, thin client, browser based, Call Centre, Contact Centre, Issue Tracking, Self Help, Support, Case, Issue, ticket, CRM Your Rating   - click to rate

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versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...

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versaSRS Help & Service Desk - ITSM/ITIL - Copyright notice

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versaSRS Help & Service Desk - ITSM/ITIL - The Latest Versions History

Version	Date Released	Status	Release Notes
versaSRS Help & Service Desk - ITSM/ITIL 5.0		New Release
versaSRS Help & Service Desk - ITSM/ITIL 5.0.0	Jan 20, 2012	New Release	NEW v5.0.0 RELEASE - Free 30 Trial
versaSRS Help & Service Desk - ITSM/ITIL 4.1.0	Dec 14, 2009	New Release	NEW v4.1.0 RELEASE - Free COMMUNITY EDITION
versaSRS Help & Service Desk - ITSM/ITIL 4.0.0	May 19, 2008	New Release	NEW v4.0.0 RELEASE - FREE COMMUNITY EDITION
versaSRS Help & Service Desk - ITSM/ITIL 3.3.0	Jun 15, 2007	New Release	NEW VERSION 3.2.3 RELEASE - FREE Version - 2 Operator/Technician Licenses
versaSRS Help & Service Desk - ITSM/ITIL 3.2.3	Jul 26, 2006	New Release	NEW VERSION 3.2.3 RELEASE - FREE Version - 2 Operator/Technician Licenses
versaSRS Help & Service Desk - ITSM/ITIL 3.2.2	Mar 6, 2006	New Release	FREE Version - 2 Operator/Technician Licenses FREE