CrossTec ResQDesk 3.01.0009

CrossTec ResQDesk help desk software provides detailed recording and tracking of user help requests. Routing, tracking and resolving technical support issues are very easy with this powerful module.

CrossTec ResQDesk is a web-based solution that features advanced implementation of ITIL processes, and is available as a standalone application, as part of a company’s overall management suite, or as a plug-in to CrossTec EMS.

Simplified HTML based help desk functionality available as a standalone product or fully integrated with CrossTec EMS network management software. Receive, research, catalogue, escalate, and act upon actionable issues within your network.

FEATURES:

Automatic assignment of tickets – based on the customer’s pre-defined rules on either problem type or user type.
Automatic ticket escalation – based on the customer’s own pre-defined rules.
Ticket notes history includes source identifiers.
Help request logging includes customizable categories to aid inputting.
Files can be attached to tickets.
Ticket priorities can be automatically assessed.
Detailed corporate status reports include totals for calls in, call status and average resolution times.
Full integration with Active Directory eases the user data reporting.
Streamlined creation of a solutions database aids future help requests.
Simplified management of problem type definitions.
Full user inventory for both hardware and software.
On-line reviewing includes raising help requests and real time current status reports.
Fully web-based solution. No pre-installation is required and an import wizard allows for simple importing of user details from other external systems.
Enhanced security and access control management of operators and users.
Direct integration with CrossTec EMS and departmental information.

Author CrossTec Corporation
License Trialware
Price FREE
Released 2011-01-17
Downloads 209
Filesize 83.20 MB
Requirements
Installation Instal And Uninstall
Keywords help desk software, support management, technical support, help desk, support, management
Users' rating
(1 rating)
CrossTec ResQDesk - Download Notice

Using CrossTec ResQDesk Free Download crack, warez, password, serial numbers, torrent, keygen, registration codes, key generators is illegal and your business could subject you to lawsuits and leave your operating systems without patches. We do not host any torrent files or links of CrossTec ResQDesk on rapidshare.com, depositfiles.com, megaupload.com etc. All CrossTec ResQDesk download links are direct CrossTec ResQDesk full download from publisher site or their selected mirrors.
Avoid: oem software, old version, warez, serial, torrent, CrossTec ResQDesk keygen, crack.
Consider: CrossTec ResQDesk full version, full download, premium download, licensed copy.

CrossTec ResQDesk - The Latest User Reviews

Most popular Other downloads

Lead Scrape

1.26 download

Lead Scrape is a Fast Lead Generation Software, find New Business Leads.

GMDH Shell

5.23.18 download

Data Mining, Predictive Analytics, Time Series Analysis & Forecasting

New Version

SambaPOS

5.3.0 download

An Open Source POS Software for Restaurants

SurveyVisualizer for Mac

2019.6.0 download

Access, analyze, and communicate the complex survey results

QOwnNotes for Mac OS X

21.1.2 download

Plain-text file markdown note taking with Nextcloud integration

Federal Press Agency

6.04 download

Federal Press Agency is a SocialBot that publishes your Website on Twitter.

Portable Bank2OFX

4.0.211 download

Convert and combine bank documents to OFX format

PLUS 2D:Nesting Software

9.xx download

PLUS 2D - Nesting software for reducing scrap, and generating optimum layouts.

Hl7Spy

2020.2.350 download

The fastest, most full-featured HL7 tool on the market

HelpDesk

9.29.7685 download

Created to deliver outstanding customer service to your clients