iHelpdesk 3.0 Build 1716
iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.
Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve teamwork and communication.
Reduce IT support costs.
Major features:
Email Management
Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.
Request & Problem Management
Label, categorize, track requests and problems.
Self-Service Portal
Users can manage service requests via the customer portal.
| Author | iReasoning Inc. |
| License | Freeware |
| Price | FREE |
| Released | 2021-01-13 |
| Downloads | 328 |
| Filesize | 50.40 MB |
| Requirements | |
| Installation | Instal And Uninstall |
| Keywords | Help desk, Issue Tracker, Improve Service Quality, Helpdesk, Issue, Tracker |
| Users' rating (14 rating) |
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